1.1. Mission The mission of Skill-IS is to help business owners to get the best return on their investment in IT infrastructure and to have peace-of-mind regarding the running of their IT system. The vision of Skill-IS is to be the outstanding example of a trusted IT consultancy in the South East with a reputation for excellence in quality, professional and ethical standards.
1.2. Keys to Success Skill-IS aims to provide best-of-breed technical solutions that meet real business needs and objectives. We focus on long-term, mutually-beneficial relationships with our customers and partners We pride ourselves in the highest standards of quality, professional standards and business ethics.
2. Management Commitment The entire company, led by the board of directors, is committed to adhering to this policy and the promises contained in it. The actions of the company will be reviewed from time-to-time to ensure compliance with this policy. Such reviews and any complaints received will be overseen personally by the managing director.
3. Our Promises to stakeholders
3.1. To Employees We will provide clear and fair terms, conditions and employment policies for all staff. We will endeavour to provide a flexible working environment that respects an employee's work-life balance. We will value employees by giving appropriate training and helping them to further their skills development and career prospects. We will respect employees and will not tolerate any form of discrimination, workplace harassment or bullying. We will value employees' opinions and feedback and will seek such feedback on a regular basis.
3.2. To Customers We will be honest with customers at all times. We will be clear and fair with our terms and conditions and will endeavour not to over-sell or under-deliver on our promises. We will charge a fair price for the work. We will respect the confidentiality of information disclosed to us. We will investigate and respond promptly to any complaints or suggestions that our standard of service does not meet expectations.
3.3. To Suppliers and Subcontractors We will be honest with suppliers at all times. We will be clear and fair with our terms and conditions. We will not pay, solicit, offer or accept bribes in any form. We will pay all invoices within the agreed times. We will respect the confidentiality of information disclosed to us. We welcome feedback on our performance and will listen to ways that we can improve our relationship with suppliers. We will investigate and respond promptly to any complaints or suggestions that our standard of service does not meet expectations.
3.4. To the Community and Environment We will seek to limit any negative impact on the local community and the environment by: - Minimizing waste and unnecessary use of resources - Using paperless methods of communication where appropriate to minimize the use of resources - Monitoring the use of travel and transport to ensure it is appropriate We will seek to engage with and support the local community by - Giving preference to local suppliers - realizing that 'best of breed' solutions are not just financially but also environmentally sound. - Encouraging and supporting employees to volunteer in the local community - Supporting local community groups and business organisations.
3.5. To Shareholders and Financiers We will report the company's financial position honestly and clearly. We will ensure that the company meets a high standard of corporate governance. We will ensure that your investment is protected with good business practice and appropriate insurances against loss of assets. We will regularly assess the risks to the business and manage those risks with appropriate controls. We will communicate our plans and prospects with you and will report any relevant material issues in a timely fashion.
